Help
FAQ
Straight answers about accounts, payments, thrift groups and the loan operator programme.
Frequently asked questions
Help and answers
What is Kentaiido?
Kentaiido is a technology platform for financial management. It offers personal savings, group thrift, loan-management software for independent operators, and approved opportunity announcements.
Is Kentaiido a lender? Can I get a loan from Kentaiido?
No. Kentaiido does not lend money. Independent loan operators use the platform to manage their own lending, with their own funds and their own decisions. If an operator offers you a loan, your agreement is with that operator.
How do I open an account?
Choose Register, enter your name, email address, phone number and a password of at least 10 characters, then follow the link we email you to confirm your address.
Why do I need to verify my identity?
Identity verification helps protect your money and is needed before you can withdraw. Identity numbers are stored encrypted.
How do I add money to my savings?
Choose a plan, enter an amount and pay securely through Paystack. Your balance is credited only after our servers confirm the payment with Paystack, so a returning page alone never changes your balance.
What does it cost?
Confirmed deposits are credited in full. A 2% fee applies when an eligible savings withdrawal is paid, and it is shown before you confirm.
How do withdrawals work?
Add the bank account you want to be paid into. Withdrawals pause for 24 hours after you change that account, for your protection. Each request is reviewed by our team before it is paid, and you can cancel it until review begins.
How does group thrift work?
An organiser creates a group, sets the contribution and frequency, and shares an invitation code. Before the group starts, the organiser sets the payout order. Each round, every participant pays the agreed amount, and the round is paid out to its recipient once everyone has paid.
What if someone in my group has not paid?
A round is paid out only after every participant has paid for it. Members receive reminders when a contribution is due or overdue. Anything beyond that follows the rules your organiser wrote for the group.
Are returns on opportunities guaranteed?
No. Opportunity listings are announcements, not financial advice, and investments carry risk, including the loss of the money you put in. Read every document and take independent advice before you act.
How do I become a loan operator?
Eligible independent operators can apply from their account. Approval to use the platform is not a lending licence, and each operator must meet the licensing and regulatory requirements that apply to its own business.
How do I contact support?
Use the contact page, or the Support section of your dashboard once you are signed in.